Our customers are entitled to call and request support on-site unlimited within the agreement.
It commits to provide the support in period of time specified under the agreement.
Our contractual customers have right of top priority in problem solving.
Our contractual customers have price advantage for the services provided out of the agreement.
It will be responsible to solve operation system-based problems and to implement the updates created by manufacturer (service pack, bios update, patches etc.) in timely manner.
During the agreement period, support for various possible IT projects will be provided by experts.
We provide 7/24 option to our customers for critical systems those may require support out of office hours.
Spare Part Option
It will be ensured system to continue the service in case of failure with redundant units (on-site or in our company) previously specified for critical systems.
As ITserv, our aim is to raise awareness of our customers on innovative technologies and to build architectures that will not let their IT infrastructure down in the up-to-date, rapidly developing technology world, and where the investments made can be rewarded for a long time.
Hat Boyu Cad. Büyük Yavuz Sok. Royal Plaza No:3 Kat:8 D: 11/12, Ümraniye – İSTANBUL
+90 216 415 77 76
Regnum Sky Tower, İşçi Blokları Mah. Muhsin Yazıcıoğlu Cd. No:57, Kat:14/40, 06530 Çankaya – Ankara