ITCloud Monitoring Services
The IT teams who have to monitor the daily workload and instant customer requests, unfortunately, don’t always have time to control the systems such as server, disk storage products, networks systems, backup, replication, disaster center, security etc. composing the systems’ backbone.
Even an average set of monitor software and alarm policies are applied to monitor these systems, it is not always possible to monitor these systems 24/7, recognize these alarms in a meaningful manner and take the required actions
Even though the failure of a backup operation during the night is informed to IT staff via e-mail, this can only be dealt with by the staff on the next morning. And even this problem is solved, as it is not desirable to back up during the day, those servers may not be backed up until the backup operation in next night. And this means no backup for about 48 hours.
Resulted action plans are implemented by professional ITCloud teams for each product, and required improvements are performed periodically.
Thus, the possible problems are prevented and minimized within the scope of preventive services.
Also, our customers’ backup and disaster management systems are monitored 24/7 by our teams. Even errors occurred in operations out of working hours are immediately detected, problems are solved by taking required actions and if necessary our customers are informed.
Thus, all backup operations those should be completed during night would be completed on the next morning.
We also notify our customers with updated system status and health reports in certain periods. These reports include the various information need to be checked such as which server requiring more resource (cpu, ram, disk etc.) or the list of servers assigned with extra resources.