Maintenance and Support Services

 

Unlimited Support

Our customers are entitled to call and request support on-site unlimited within the agreement.
 
 

Support Priority

It commits to provide the support in period of time specified under the agreement.
 
 

Solution Guarantee

Our contractual customers have right of top priority in problem solving.
 
 

Price Advantage

Our contractual customers have price advantage for the services provided out of the agreement.
 
 

Proactive Service

It will be responsible to solve operation system-based problems and to implement the updates created by manufacturer (service pack, bios update, patches etc.) in timely manner.
 
 

Project Consultancy

During the agreement period, support for various possible IT projects will be provided by experts.
 
 

24/7 Option

We provide 24/7 option to our customers for critical systems those may require support out of office hours.
 
 

Spare Part Option

It will be ensured system to continue the service in case of failure with redundant units (on-site or in our company) previously specified for critical systems.